DES MOINES, Iowa—See below for a statement from Hy-Vee, Inc. regarding an investigation the
company is conducting into a data incident involving its payment processing systems:
Hy-Vee takes the security of payment card data very seriously. We want to make customers aware of an
investigation we are conducting into a security incident involving our payment processing systems that is focused
on transactions at some Hy-Vee fuel pumps, drive-thru coffee shops, and restaurants, as well as to provide
information on the measures we have taken in response and steps customers may consider taking as well.
After recently detecting unauthorized activity on some of our payment processing systems, we immediately
began an investigation with the help of leading cyber-security firms. We also notified federal law enforcement
and the payment card networks. We believe the actions we have taken have stopped the unauthorized activity
on our payment processing systems. Our investigation is focused on card transactions at our fuel pumps, drive thru coffee shops, and restaurants (which include our Market Grilles, Market Grille Expresses and the
Wahlburgers locations that Hy-Vee owns and operates). These locations have different point-of-sale systems
than those located at our grocery stores, drugstores and inside our convenience stores, which utilize point-to-point encryption technology for processing payment card transactions. This encryption technology protects card data by making it unreadable. Based on our preliminary investigation, we believe payment card transactions that were swiped or inserted on these systems, which are utilized at our front-end checkout lanes, pharmacies,
customer service counters, wine & spirits locations, floral departments, clinics and all other food service areas, as
well as transactions processed through Aisles Online, are not involved.
Because the investigation is in its earliest stages, we do not have any additional details to provide at this time.
We will provide notification to our customers as we get further clarity about the specific time frames and
locations that may have been involved.
It is always advisable to closely monitor your payment card statements for any unauthorized activity. If you see
an unauthorized charge, immediately notify the financial institution that issued the card because cardholders are
not generally responsible for unauthorized charges reported in a timely manner. The phone number to call is
typically located on the back of the payment card.
For more information, please visit www.hy-vee.com/protectingourcustomers.
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